How do I return a product?
To make a return, click here https://go.ifreturns.com/es/nuriacobo and fill in the form with your order number and the email address you provided when placing the order. Then follow the steps to complete the return request.
You can also request it by calling +34 628 936 111 or hand it in at our shop in Seville free of charge.
Pack your item in the original box in which it arrived, together with any bag/box that protects it well. The courier will bring the shipping label.
EXCHANGES
To exchange an item for a different size or model, click this link: go.ifreturns.com/es/nuriacobo and follow the process indicated. We will send the new garment to your home and, at the same time, collect the one you do not want; please have it ready as indicated above. All exchanges cost €7 for delivery and collection.
Return deadlines
[MAINLAND SPAIN ONLY]
To request the return of your garment, you have a period of:
-Clothing, shoes and accessories: 15 days from delivery for exchanges, refunds or a voucher with no expiry date. (If you, of your own will or by mistake, halt or delay the delivery, the return period will be 20 days from the date you placed the order).
-Home décor: 15 days, returned in the same packaging and labelling conditions in which it was sent. Home décor items with special packaging (paintings, tables, glass, etc.: shipping to our warehouse will be at the buyer's expense and risk).
Refunds
We will refund your money within a maximum of 15 days from the date we receive the return. The refund will be made using the same payment method used for the purchase. For orders paid cash on delivery, the amount will be refunded by bank transfer to the IBAN provided by the customer.
If you prefer, you can also request a gift card with no expiry date for the corresponding amount.
The cost of collection with our courier is as follows:
-
1–2 items → €7
-
3–6 items → €14
-
7 or more → €21
This amount will be deducted from the total to be refunded.
Returns handed in directly at the shop are completely free of charge.
For returns of home décor items with special shipping requirements, €15 in collection costs will be deducted, provided that we agree to collect them ourselves.
If you would like to send us your return by your own means, please let us know beforehand.
Any price difference on exchanges will be refunded in the same way as described above.
Earrings cannot be returned for hygiene reasons.
Home décor items that require special packaging must be returned at the buyer's expense and risk.
If you still have any questions, mention them in your return request or contact us on 628936111.
Under no circumstances will the return of a used item or an item without its original tags be accepted.
For more information, visit this link: https://nuriacobo.com/policies/terms-of-service#derecho_desistimiento
Returns of orders outside Spain or Portugal
To request a return, please write to clientes@nuriacobo.com; shipping costs will be borne by the customer or deducted from the amount to be refunded .
Returns from outside the EU or the Canary Islands
To request a return, write to devoluciones@nuriacobo.com. Shipping and/or customs costs will be borne by the customer and deducted from the amount to be refunded.
