GENERAL TERMS AND CONDITIONS OF SALE
1. INFORMATION FOR USERS.
These clauses set out the contractual document that will govern the purchase and contracting, by consumers and users, of the products and services offered through this website, in accordance with the provisions of Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico (Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce), and of Ley 3/2014, de 27 de marzo (Spanish Law 3/2014 of 27 March), amending the Texto Refundido de la Ley General para la Defensa de Consumidores y Usuarios y otras leyes complementarias (Consolidated Text of the Spanish General Law for the Protection of Consumers and Users and other complementary laws), approved by Real Decreto 1/2007, de 16 de noviembre (Spanish Royal Decree 1/2007 of 16 November).
2. GENERAL ASPECTS.
Acceptance of this document means that the consumer and user:
a) Has read, understands and comprehends its content.
b) Is a person with sufficient legal capacity to enter into contracts.
c) Expressly and in advance assumes and accepts all the obligations incumbent upon them and arising from this document.
These “General Terms and Conditions of Sale” shall be valid for an indefinite period and shall apply to all contracts concluded through the website https://www.nuriacobo.com. The service provider and owner of the domain reserves the right to amend these terms and conditions, undertaking to notify the consumer of any change in advance. These amendments shall not affect services, goods or promotions acquired prior to the entry into force of the new terms and conditions. Should the consumer not agree with the amendments, they may choose to terminate the contract without any penalty.
3. IDENTITY OF THE PARTIES
ON THE ONE HAND, the supplier of the goods or services contracted or acquired by the consumer and user, namely BENZAI 2021, S.L.U., with N.I.F. (Tax ID) B90413436, also referred to as the “supplier” or “trader” for the purposes of this document, and which is the owner of the website https://www.nuriacobo.com
In particular, the trader provides the following information:
a) The trader’s business address is:
Calle Rosario, n º 16. Código Postal 41.001, Sevilla.
b) The trader has the following means of direct contact for its consumers and users:
- Email address: clientes@nuriacobo.com
- Telephone number (with country code):
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+ 034 954211324
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+ 034 628936111 (also via WhatsApp)
ON THE OTHER HAND, the consumer and user, or data subject, registered on the website by means of a username and password, for whose use and safekeeping they bear full responsibility, and who is also responsible for the accuracy of the personal data provided to the trader.
4. PURPOSE OF THE CONTRACT.
The purpose of these provisions is to regulate the contractual relationship that arises between the trader and the consumer and user at the moment the latter accepts the terms and conditions during the online contracting process, as set out in section 8 of this document, thereby concluding the contract between both parties, as provided for in articles 1.258 and 1.262 of the Código Civil (Spanish Civil Code).
5. MAIN CHARACTERISTICS OF THE PRODUCTS OR SERVICES.
The trader’s main activity is the sale of shoes, clothing and accessories.
6. PURCHASE PRICES.
The purchase and acquisition prices of the services and products offered by the trader through its website are final prices for the consumer and user, which means that they include any applicable taxes or charges (which will be itemised during the contracting process), barring typographical errors.
Where the consumer and user makes a purchase, the following rules apply with regard to shipping costs:
1) These costs shall in all cases be borne by the consumer and user in accordance with the breakdown provided during the purchase process. If the consumer and user makes a purchase for an amount equal to or greater than fifty euros (50,00 €), shipping will be free for mainland Spain and Portugal. For all other territories, the consumer and user will be able to see the shipping price when entering the address to which they wish the products to be delivered.
2) If the consumer or user accepts a shipment to a country that is not a member of the European Union, they must take into account customs charges and/or duties, and any other costs that may be included, all of which must be paid upon receipt of the order. Since these amounts may vary from one country to another, the trader cannot determine their exact amount in advance, and consumers and/or users are therefore advised to make the necessary enquiries with the relevant customs services before purchasing the product.
3) If payment for the purchase is made from outside Spain, the consumer or user must also take into account that their bank may apply additional charges for the use of their credit or debit card. The trader shall under no circumstances be liable for such additional charges, or for any other charges that may arise from the use of the payment methods employed, and we therefore recommend that the consumer or user obtain all relevant information before making the purchase.
The prices of the products or services are valid for as long as they are maintained and until the trader duly modifies them on the site where they are displayed. Campaigns, if any, shall be valid for the specific period indicated in each case.
Nevertheless, the consumer and user accepts in all cases that the economic valuation of the services or products may vary in real time. In any event, such circumstance shall always be communicated prior to the acceptance of the consumer and user.
The trader also informs that it carries out or may carry out, both through its website and by sending emails to the addresses provided by consumers and users or other means provided and consented to by the customer, promotional offers (such as those including discounts, prizes or gifts), or promotional competitions or games, or the application of discount coupons, the conditions of application and participation of which shall be duly determined at the time they are communicated, or at the time they are offered during the purchase process, providing the consumer and user with all necessary information. This information shall also specify the products or services to which they apply, which will depend on the line and the period of the season in which they are offered.
If you receive commercial communications and/or advertising mailings from the trader, whether by email or by any other equivalent individual means of electronic communication, you may object to the processing of your data for these promotional purposes using any of the means described in the “Privacy Policy”, which can be consulted in the corresponding tab of this website.
6.1. SHIPPING POLICY AND DELIVERY COSTS
In compliance with the applicable regulations, BENZAI 2021, S.L.U.
informs its consumers and users of the terms applicable to shipping and delivery costs for products purchased through the website.
1. DOMESTIC SHIPPING
Mainland Spain and Mainland Portugal:
• Free shipping on purchases equal to or greater than 50€.
• For orders under 50€, the shipping cost will be 5€.
• Approximate delivery time of 2 to 4 working days in Spain.
Balearic Islands:
• 1 and 2 units: 15€
• 3 and 4 units: 25€
• 5 and 6 units: 30€
Canary Islands, Ceuta and Melilla:
• Minimum purchase required: 200€
• Refund of the 21% VAT within a maximum period of 7 calendar days.
• Extraordinary customs charges shall always be borne by the customer.
• 1 to 4 units: 49€
• 5 to 7 units: 59€
• 8 to 10 units: 69€
2. INTERNATIONAL SHIPPING WITHIN EUROPE
Andorra:
• Refund of the 21% VAT within 7 calendar days.
• Customs charges are borne by the customer.
• 1 and 2 units: 30€
• 3 and 4 units: 50€
• 5 and 6 units: 70€
United Kingdom (England, Wales, Scotland):
• Minimum purchase required: 190€
• Refund of the 21% VAT within 7 calendar days.
• Customs charges are borne by the customer.
• 1 to 4 units: 50€
• 5 to 7 units: 60€
• 8 to 10 units: 100€
Switzerland:
• Refund of the 21% VAT within 7 calendar days.
• 1 to 4 units: 50€
• 5 to 7 units: 60€
• 8 to 10 units: 100€
Belgium, the Netherlands, Luxembourg, France, Germany, Italy:
• Payments available only via PayPal or card.
• 1 and 2 units: 30€
• 3 and 4 units: 50€
• 5 and 6 units: 65€
Austria, Denmark, Greece, Sweden, Finland, Ireland:
• Payments available only via PayPal or card.
• 1 and 2 units: 45€
• 3 and 4 units: 50€
• 5 and 6 units: 75€
Norway, Liechtenstein:
• 1 and 2 units: 60€
• 3 and 4 units: 80€
• 5 and 6 units: 110€
Monaco, Greenland, Faroe Islands:
• 1 and 2 units: 35€
• 3 and 4 units: 55€
• 5 and 6 units: 70€
Azores, Madeira Island, Vatican City:
• 1 and 2 units: 35€
• 3 and 4 units: 55€
• 5 and 6 units: 79€
Iceland:
• 1 and 2 units: 60€
• 3 and 4 units: 100€
• 5 and 6 units: 130€
Northern Ireland:
• 1 and 2 units: 35€
• 3 and 4 units: 40€
• 5 and 6 units: 50€
3. INTERNATIONAL SHIPPING OUTSIDE EUROPE
United States and Canada:
• Refund of the 21% VAT within 7 calendar days.
• Customs charges are borne by the customer.
• 1 and 2 units: 70€
• 3 and 4 units: 90€
• 5 and 6 units: 95€
Mexico:
• Refund of the 21% VAT within 7 calendar days.
• 1 and 2 units: 70€
• 3 and 4 units: 100€
• 5 and 6 units: 135€
Puerto Rico:
• Refund of the 21% VAT within 7 calendar days.
• 1 and 2 units: 60€
• 3 and 4 units: 105€
• 5 and 6 units: 135€
Argentina, Costa Rica, Dominican Republic, Chile, Colombia, Brazil, Panama, Peru:
• Refund of the 21% VAT within 7 calendar days.
• 1 and 2 units: 75€
• 3 and 4 units: 105€
• 5 and 6 units: 135€
4. GENERAL CONDITIONS FOR INTERNATIONAL SHIPPING
• All orders shipped outside the EU shall be entitled to a refund of the 21% VAT on the purchase within a maximum period of 7 calendar days from confirmation of shipment.
• Costs arising from customs services, duties or other costs associated with import/export shall always be borne by the consumer and user.
• The rates indicated include shipping costs only, not any additional customs charges.
• The trader cannot determine the amount of these additional costs in advance, and the consumer and user is therefore advised to make the relevant enquiries before making the purchase.
• Delivery times are estimates and may vary depending on the country of destination and the corresponding customs handling.
• Payment methods for international destinations are limited to PayPal or bank card, unless expressly stated otherwise.
7. LANGUAGE OR LANGUAGES ACCEPTED IN THE CONTRACTING PROCESS.
The trader declares that the contracting procedure may be carried out in Spanish or in English.
8. DESCRIPTION OF THE CONTRACTING PROCESS.
In order to access the products and services offered by the trader, the consumer and user must complete the following steps of the contracting process:
1) The consumer and user may select the product offered on the website, where the total price of the product will be displayed, specifying the applicable taxes and the available payment methods.
2) Next, by activating the “Buy” option, a new window will open showing the product with the total price and the possibility of entering the code required to use discount coupons and of checking whether or not shipping costs apply.
3) After clicking “Pay”, the consumer and user will access a screen where, together with the selected product, the amount of the purchase, the address, the shipping method, the payment method and the possibility of adding comments will be itemised. The consumer and user may choose between registering or simply entering their contact details. Without completing this information, it will not be possible to place the order. Where appropriate, this information will be processed in accordance with the applicable legislation on personal data protection, as described in the “Privacy Policy” of this website.
If they decide to register, once registration has been completed, a name and username will be assigned to the data subject, who undertakes to use them diligently and not to make them available to third parties, and to notify the trader of their loss, theft or impersonation, or of any possible access by an unauthorised third party, so that the trader can block them immediately.
If the consumer and user has made a mistake or detects errors when entering their data, they must contact the trader through any of the email addresses or telephone numbers set out in section 3 of this document, indicating such circumstances. The consumer and user must, if so required by the supplier, identify themselves in accordance with the guidelines established by the supplier, providing such reasonable and proportionate information as may be required in order to guarantee the true identity of the data subject.
4) Once this stage has been completed, and by clicking the “Continue” option, the consumer and user will access a new window in which they can complete the information required to make payment according to the method chosen in order to complete the purchase.
5) The consumer and user may then activate the “Pay” option, it being understood that this is the moment at which they give their express acceptance of these “General Terms and Conditions of Sale”, for the purposes of section 4 of this document.
6) Once this step has been completed, payment will be executed and the trader will begin the process of shipping the product.
7) Once all these actions have been completed, the contracting or purchase process shall be deemed to be concluded, after which the trader will issue a payment confirmation notice indicating that the order has been registered and will be processed. The consumer and user will also be able to track the status of the order through the Transport Agencies indicated to them.
8) The consumer and user, if they deem it appropriate and so inform the trader, may receive the corresponding invoice in paper format completely free of charge. If the invoice is issued in electronic format, it will be issued within this purchase or contracting process. In accordance with the provisions of Paragraph Fifteen of the Sole Article of Ley 3/2014, de 27 de marzo (Spanish Law 3/2014 of 27 March), amending the consolidated text of the Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias (General Law for the Protection of Consumers and Users and other complementary laws), approved by Real Decreto Legislativo 1/2007, de 16 de noviembre (Spanish Royal Legislative Decree 1/2007 of 16 November) (concerning the amendment of article 63.3 thereof), by accepting these “General Terms and Conditions of Sale”, the consumer and user gives in advance their express and unequivocal consent to the sending, where applicable, of the electronic invoice by the means described, and may revoke such consent by contacting the supplier by telephone or by email at the number or addresses indicated in section 3 of this document.
9. PAYMENT, DELIVERY AND PERFORMANCE PROCEDURES.
The consumer and user may make payment by debit or credit card, bank transfer, cash on delivery with a surcharge of 3 euros, or through the online payment platform “PayPal”, in accordance with the terms agreed with it.
Orders shall be delivered to the place freely designated by the consumer and user or through the agreed electronic means, without undue delay and, in any event, within a maximum period of 30 calendar days from the date on which the contract is concluded, unless otherwise agreed between the parties.
The trader shall be responsible for delivering the product under the agreed conditions, except in cases of force majeure or where failure to deliver is due to incorrect data provided by the consumer and user. In the event of the recipient’s absence or refusal to accept the product, the trader shall take all necessary measures to ensure a new delivery as soon as possible. However, if the product cannot be delivered for reasons attributable to the consumer, the trader shall not accept any liability.
Should any incidents or delays attributable to the trader or its agents occur, the trader shall assume liability in accordance with the applicable regulations, including the consumer’s right to be informed and to be offered appropriate solutions. In any event, we recommend that the consumer and user report any incident detected so that the necessary corrective measures can be taken.
If the product sent is defective or an error in shipment is made by the trader, the consumer and user must contact the trader through the means provided in section 3 of this document in order to arrange the replacement or repair of the product free of charge.
10. RIGHT OF WITHDRAWAL AND PRODUCT EXCHANGES
The consumer and user has the right to withdraw from the sales contract concluded through the website www.nuriacobo.com, without having to justify their decision and without any penalty, under the terms provided for in articles 102 et seq. of the Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios (TRLGDCU) (Consolidated Text of the Spanish General Law for the Protection of Consumers and Users).
In addition, the trader offers the consumer the possibility of making voluntary exchanges for other sizes or models, in accordance with the conditions set out in section 10.2.
10.1. STATUTORY RIGHT OF WITHDRAWAL
10.1.1. Period for exercising the right of withdrawal
The consumer has a period of 14 calendar days in which to exercise their right of withdrawal, counted from the date on which they, or a third party authorised by them other than the carrier, acquired physical possession of the goods.
In the case of contracts including multiple goods delivered separately, the period shall be counted from delivery of the last of the goods.
If the trader has failed to comply with the duty to provide information and documentation on the right of withdrawal, the period shall be extended by up to 12 months from the expiry of the initial withdrawal period (article 105 TRLGDCU).
10.1.2. How to exercise the right of withdrawal
The consumer may exercise the right of withdrawal by notifying their unequivocal decision to withdraw from the contract, before the corresponding period expires, by the following means:
a) Sending an email to clientes@nuriacobo.com, stating “Right of withdrawal” in the subject line.
b) Postal communication to Méndez Nuñez, 7, 41001 Sevilla.
The consumer may use the model withdrawal form provided in section 10.3, although this is not mandatory.
10.1.3. Exceptions to the right of withdrawal
In accordance with article 103 of the TRLGDCU, the right of withdrawal shall not apply to the following products:
• Products made to the consumer’s specifications or clearly personalised.
• Goods which, after delivery, have become inseparably mixed with other goods.
10.1.4. Return conditions and costs
The consumer must return the goods without undue delay and, in any event, within a maximum period of 14 calendar days from the communication of their decision to withdraw. The return must be made to the following address:
Calle Méndez Nuñez, 7, 41001 Sevilla.
• The direct cost of returning the goods shall be borne by the consumer.
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The trader shall make the refund using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly agreed otherwise and provided that the consumer does not incur any costs as a result of the refund, in accordance with article 107 of the TRLGDCU. The consumer shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics or functioning of the goods (article 108.2 TRLGDCU).
10.1.5. Refund of amounts paid
In the event that the right of withdrawal is exercised, the trader shall reimburse the consumer and user all payments received from them, including, where applicable, delivery costs, without undue delay and, in any event, no later than fourteen (14) calendar days from the date on which it was informed of the decision to withdraw.
The trader shall make such reimbursement using the same means of payment used by the consumer and user for the initial transaction, unless the latter has expressly agreed otherwise and provided that the consumer does not incur any costs as a result of the reimbursement.
However, if the consumer and user has expressly selected a type of delivery other than the least expensive type of standard delivery offered by the trader, the trader shall not be obliged to reimburse the additional costs arising therefrom, pursuant to article 107.2 of the Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios (TRLGDCU).
The trader may withhold reimbursement until it has received the goods back, or until the consumer and user has supplied evidence of having sent back the goods, whichever is the earlier.
10.2. VOLUNTARY EXCHANGE OF SIZE OR MODEL
Independently of the statutory right of withdrawal, the consumer may request an exchange of size or model of the product purchased, in accordance with the trader’s commercial policy.
10.2.1. Period for requesting an exchange
The consumer has a period of 14 calendar days from delivery of the product in which to request an exchange.
10.2.2. Exchange procedure
• Go to the link: https://go.ifreturns.com/es/nuriacobo and complete the corresponding form.
• Contact us by telephone/WhatsApp on +34 628 936 111.
• Hand in the product at the physical shop (Calle Rosario nº 16, 41001 Sevilla).
10.2.3. Condition of products to be exchanged
Products to be exchanged must be in perfect condition, with no signs of use, in their original packaging and with all their labels.
Exchanges of used items or items without their original label will not be accepted.
The following products are excluded from exchanges:
• Personalised products.
• Decorative items requiring special packaging, unless expressly accepted by the trader.
10.2.4. Costs associated with the exchange
The voluntary exchange service for a different size or model offered by the trader entails additional costs for logistics and for the management of the collection and redelivery service.
These costs amount to seven euros (7 €) for an exchange involving the collection of a single product and its delivery within mainland territory. Where the exchange involves the collection of two products, the cost remains seven euros (7 €). If the exchange involves the collection of three or more products, the cost will be fourteen euros (14 €).
These amounts correspond exclusively to the collection and redelivery service managed by the trader and do not constitute a penalty for the exercise of any right of consumers and users; rather, they are applied in respect of an additional service, voluntarily requested by the consumer, independently of the right of withdrawal provided for in section 10.1 of these general terms and conditions.
Should the consumer and user wish to avoid these costs, they may choose to make the exchange directly at the trader’s physical establishment located at Calle Rosario nº 16, 41001 Sevilla, free of charge.
10.3. WITHDRAWAL FORM
The consumer may exercise their right of withdrawal using the following model:
For the attention of BENZAI 2021, S.L.U.
Calle Méndez Nuñez, 7, 41001 Sevilla
Email: clientes@nuriacobo.com
I hereby give notice that I withdraw from my contract of sale of the following goods/for the provision of the following service:
– Order number:
– Received on:
– Name of consumer:
– Address of consumer:
– Signature of consumer (only if this form is submitted on paper):
– Date:
(*) Delete as appropriate.
10.4. WITHDRAWAL FROM ANCILLARY CONTRACTS
In accordance with the provisions of article 76 bis of the TRLGDCU, exercising the right of withdrawal in respect of the main contract shall automatically entail the termination of any ancillary contract linked to it, at no additional cost to the consumer.
11. OTHER INFORMATION
The trader declares that, in this contracting process, there is no physical document formalising the contract between the parties. However, once the purchase has been completed, the trader will send the consumer and user an email with a detailed summary of the transaction and confirmation of the purchase. This email shall serve as acknowledgement of receipt of the customer’s acceptance of the general terms and conditions of sale.
In accordance with article 28 of the Ley de Servicios de la Sociedad de la Información y del Comercio Electrónico (LSSICE) (Spanish Law on Information Society Services and Electronic Commerce), the trader shall electronically archive the consumer’s acceptance of the terms and conditions for a minimum period of five years. The consumer and user shall be entitled to request a copy of such acceptance at any time, using the contact details indicated in these terms and conditions.
The trader points out that, in accordance with the provisions of article 120 of Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias (Spanish Royal Legislative Decree 1/2007 of 16 November approving the General Law for the Protection of Consumers and Users and other complementary laws), it is liable for any lack of conformity that becomes apparent within a period of three years from delivery.
The trader informs that it has a complaints handling system which the consumer and user may use by contacting the supplier through the usual channels, either by email or by telephone call to any of the addresses or numbers indicated in section 3 of this document. If so required, the consumer must identify themselves in accordance with the trader’s guidelines, providing such reasonable and necessary information as may be required to guarantee the true identity of the data subject.
The trader also informs that it has a sales and after-sales assistance system which the consumer and user may use by contacting the supplier through the usual channels. If necessary, the consumer must identify themselves in accordance with the trader’s guidelines, guaranteeing the accuracy of their identity.
12. PRIVACY POLICY
12.1.-PURPOSE OF THE POLICY
The purpose of this "Privacy and Data Protection Policy" is to set out the conditions governing the collection and processing of your personal data by Benzai 2021 SL in order to safeguard your fundamental rights, honour and freedoms, all in compliance with the regulations in force governing the Protection of personal Data under the European Union and the Spanish Member State.
In accordance with these regulations, we need your authorisation and consent for the collection and processing of your personal data; we therefore set out below all the details of interest to you regarding how we carry out these processes, for what purposes, which other entities could have access to your data and what your rights are.
For all the above reasons, once you have reviewed and read our Data Protection Policy, it is essential that you accept it as proof of your agreement and consent.
a.-Data controller
Who collects and processes your data?
The Data Controller is the natural or legal person, public or private, or administrative body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of processing are determined by the law of the European Union or of the Spanish Member State.
In this case, our identification details as Data Controller are as follows:
Benzai 2021, S.L- CIF B90413436
How can you contact us?
Office address:
C/ Mendez Nuñez, 7, 41001, Sevilla (Sevilla), España
Email: administracion@benzai2021.com- Telephone: 628936111
Postal address:
C/ Pasaje Rioja 25 Sot -1 local k . 41001, Sevilla (Sevilla), España
Who can help you with our Data Protection Policy?
We have a person or entity specialising in data protection, which is responsible for ensuring that our organisation correctly complies with the legislation and regulations in force. This person is called the Data Protection Officer (DPO) and, if you need to, you can contact them as follows:
Auratech Legal Solutions, S.L.P- NIF/DNI B87984621
Email: rgpd@auratechlegal.es- Telephone: 647633242
b.-Security measures
What do we do to guarantee the privacy of your data?
Our organisation or corporate group adopts the organisational and technical measures necessary to guarantee the security and privacy of your data and to prevent its alteration, loss, or unauthorised processing or access, taking into account the state of the art, the nature of the data stored and the risks to which they are exposed.
These measures include, among others, the following:
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Ensuring the ongoing confidentiality, integrity, availability and resilience of processing systems and services.
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Restoring the availability of and access to personal data in a timely manner in the event of a physical or technical incident.
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Regularly testing, assessing and evaluating the effectiveness of the technical and organisational measures implemented to ensure the security of the processing.
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Pseudonymising and encrypting personal data where sensitive data are involved.
c.-Purposes of the processing
Why do we want to process your data?
We need your authorisation and consent to collect and process your personal data; we therefore set out below the intended uses and purposes.
Website purchases: Sharing information on social networks relating to purchases; Management of enquiries through the contact form; Registration of users on the website to place orders; Sale of products through the website.
Nuria Cobo Web Chat: After-sales assistance; Management and resolution of enquiries in real time; Monitoring of order status; Resolution of incidents relating to purchases.
Customer Service Management through Other Channels: Personalised assistance through telephone calls and social networks; Management of customer enquiries, complaints and requests; Resolution of incidents relating to products or services.
Management of Newsletter and Bulletin Subscribers: Sending of newsletters and commercial promotions to subscribers; Marketing, advertising and commercial prospecting; Commercial prospecting for the online shop; Personalised advertising and marketing.
Social Media (RRSS): Creation and management of information on social networks; Management of the organisation’s image on social platforms; Interaction with followers.
How long do we keep your data?
We use your data for the time strictly necessary to fulfil the purposes indicated above. Unless there is a legal obligation or requirement, the intended retention periods are:
Website purchases : Until the data subject requests their erasure. The data will be retained as long as the data subject does not withdraw their consent or for as long as they are necessary for the purpose of electronic commerce and order management. The data will be deleted or anonymised if the user requests to unsubscribe or objects to the processing
Nuria Cobo Web Chat Transaction and billing data: 6 years (in accordance with the Ley General Tributaria (Spanish General Tax Law)).
Customer service data: 2 years from the last interaction.
Marketing data: Until the data subject withdraws their consent.
Customer Service Management through Other Channels : For a period of 5 years from the last confirmation of interest. The data will be retained for the time necessary to fulfil the purposes of the processing. Communications will be deleted or anonymised in accordance with the applicable limitation periods or in response to erasure requests from data subjects
Management of Newsletter and Bulletin Subscribers : Until the data subject requests their erasure. The data will be retained as long as the data subject does not withdraw their consent and remains interested in receiving communications
Social Media (RRSS) : Until the data subject requests their erasure. The data will be retained for as long as they are necessary or relevant for the purpose of social media management. Data blocked following erasure will be available only to judges, courts or competent authorities, for three years, for the purpose of determining any possible liabilities
d.-Lawful basis for the processing
Why do we process your data?
The collection and processing of your data is always based on one or more legal bases, which we set out below:
Website purchases: (Art. 6.1.b of Regulation (EU) 2016/679 (GDPR)) Existence of a contractual relationship with the data subject by means of a contract or pre-contract
Nuria Cobo Web Chat: (Art. 6.1.a GDPR) Consent of the data subject ; (Art. 6.1.b GDPR) Existence of a contractual relationship with the data subject by means of a contract or pre-contract
Customer Service Management through Other Channels: (Art. 6.1.b GDPR) Existence of a contractual relationship with the data subject by means of a contract or pre-contract
Management of Newsletter and Bulletin Subscribers: Explicit consent of the data subject ; (Art. 6.1.b GDPR) Existence of a contractual relationship with the data subject by means of a contract or pre-contract ; (Art. 6.1.f GDPR) Legitimate interest of the Data Controller or of third parties
Social Media (RRSS): Explicit consent of the data subject
e.-Recipients of your data
To whom do we disclose your data within the European Union?
On occasion, in order to comply with our legal obligations and our contractual commitment to you, we are obliged and need to disclose some of your data to certain categories of recipients, which we specify below:
Social Media (RRSS). Entities providing social networking services
In addition to the categories of recipients to whom data are disclosed, we may also disclose them to the following organisations (these will only appear if data are disclosed to other organisations):
Do we carry out International Transfers of your data outside the European Union?
We do not carry out international transfers of your data
f.-Source and data processed
Where have we obtained your data from?
Website purchases
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Web customers / Registered users: The data subject themselves or their legal representative
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Nuria Cobo Web Chat
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Web customers / Registered users: The data subject themselves or their legal representative
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Customers: The data subject themselves or their legal representative
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Website users: The data subject themselves or their legal representative
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Customer Service Management through Other Channels
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Web customers / Registered users: The data subject themselves or their legal representative
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Management of Newsletter and Bulletin Subscribers
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Web customers / Registered users: The data subject themselves or their legal representative
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Subscribers: The data subject themselves or their legal representative
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Social Media (RRSS)
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Web and social media followers: The data subject themselves or their legal representative
What types of your data have we collected and do we process?
Website purchases
Web customers / Registered users
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Identification data (Email address; Postal address; NIF / NIE / Passport; First name and surname(s); Telephone)
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Economic, financial and insurance data (Credit cards; PayPal; Bizum; Google Pay; Scalapay)
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Credit information (Bank account number)
Nuria Cobo Web Chat
Web customers / Registered users
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Identification data (Email address; First name and surname(s); Postal address)
Customers
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Identification data (Email address; First name and surname(s); Telephone)
Website users
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Identification data (First name and surname(s); Email address)
Customer Service Management through Other Channels
Web customers / Registered users
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Identification data (Email address; First name and surname(s); Telephone; WhatsApp profile ( phone no., name, nickname, image) )
Management of Newsletter and Bulletin Subscribers
Web customers / Registered users
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Identification data (Email address)
Subscribers
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Identification data (Email address)
Social Media (RRSS)
Web and social media followers
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Identification data (First name and surname(s); Email address)
g.-Rights of data subjects
What rights do you have?
The data protection regulations in force grant you a series of rights in relation to the use we make of your data. Each and every one of your rights is personal and non-transferable, which means that they can only be exercised by the data subject, after verification of their identity.
Below we set out the rights to which you are entitled:
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To request ACCESS to your personal data
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To request the RECTIFICATION of your data
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To request the ERASURE or deletion of your data (the "right to be forgotten")
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To RESTRICT or OBJECT to the use we make of your data
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Right to data PORTABILITY in the case of telecommunications or internet services.
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Right to WITHDRAW your consent at any time
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Right to lodge a COMPLAINT regarding data protection with the Supervisory Authority: Agencia Española de Protección de Datos (Spanish Data Protection Agency)
How can you exercise your rights in relation to your data?
To exercise your rights of access, rectification, erasure, restriction or objection, portability and withdrawal of your consent, you may do so as follows:
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Controller: Benzai 2021, S.L
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Address: C/ Pasaje Rioja 25 Sot -1 local k . 41001, Sevilla (Sevilla), España
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Telephone: 628936111
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Email: administracion@benzai2021.com
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Website: https://nuriacobo.com/
How can you lodge a complaint?
In addition to the rights to which you are entitled, if you believe that your data are not being collected or processed in accordance with the Data Protection regulations in force, you may lodge a complaint with the Supervisory Authority, whose contact details are set out below:
Agencia Española de Protección de Datos
C/. Jorge Juan, 6. 28001, Madrid (Madrid), España
Email: info@aepd.es- Telephone: 912663517
Web: https://www.aepd.es
13. APPLICABLE JURISDICTION.
In accordance with the provisions of article 90.2 of Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias, without prejudice to the competence of the administrative bodies that may be relevant in each case, for any issues arising in relation to the interpretation, application and fulfilment of these “General Terms and Conditions of Sale”, as well as any claims that may arise from their use, all the parties involved declare that they submit to the jurisdiction of the Judges and Courts corresponding to the domicile of the consumer and user, in accordance with the rules on the allocation of jurisdiction established for each matter in dispute.
14. APPLICABLE LAW.
These “General Terms and Conditions of Sale” are governed by Spanish law.
Sevilla, 23 October 2026
