Refund policy

How do I return an item?

To return your garment, send an email to devoluciones@nuriacobo.com, specifying:

- Order number

- Attach the shoe to be returned

-Pick up address

-Phone number

-Reason for return

-Bank account number if you paid by transfer or cash on delivery.

We will answer you as soon as possible confirming the collection.

Pack your item the same way it arrived or with any bag/box that protects it well. The delivery person will carry the shipping label.

 

Return terms and conditions

[ONLY IN PENINSULA] 

To request the return of your garment you have a period of:

-Clothing: 2 days from delivery to exchange for money and up to 10 days to exchange for a voucher without expiration.

-Shoes: 10 days from delivery to exchange for money or voucher without expiration.

The cost of the collection with our agency is 7 euros (1 or 2 products), €14 from 3 products, which will be deducted from the refund of the amount by the same payment method that you made the purchase. We will make the payment of your money within a maximum period of 15 days from when we receive the return. If you prefer to send us your return in another way, let us know in advance. Thanks.

We do not make exchanges of one garment for another. Make a new order with the garment you want.

Returns of bags, wallets, pashminas, belts and other items that have it specified in their description of the web are not accepted.

If you still have questions, tell us about it in your return request or contact us at 628936111.

Under no circumstances will the return of a used or unlabeled garment be accepted.

 

Return of orders outside of Spain.

To request a return, contact the email devoluciones@nuriacobo.com, the shipping costs will be borne by the customer and will be deducted from the amount to be returned.

Returns have the same cost as shipping

 

Return of orders outside of Spain.

To request a return, write to the email devoluciones@nuriacobo.com, the shipping costs will be borne by the customer and will be deducted from the amount to be returned.

 

Returns have the same cost as shipping